Book description
From the Harvard Negotiation Project--which brought you the megabestseller GETTING TO YES--this practical guide will help you handle your most difficult conversations with confidence and skillWhether dealing with an underperforming employee or a challenging colleague, disagreeing with your spouse about money or child-rearing, negotiating with a client, or simply saying "No," "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration. This book can help. Based on almost thirty years of research, Difficult Conversations walks you through a step-by-step approach for how to have your toughest conversations with less stress and more success. You'll learn how to: - Decipher the underlying structure and challenge of every difficult conversation - Raise tough issues without triggering defensiveness - Manage strong emotions--yours and theirs - Keep your balance no matter how the other person responds - Get to the heart of the matter in ways that promote learning and build relationships Filled with examples from everyday life, this third edition is thoroughly updated and addresses issues such as race, culture, gender, power, social media, and communicating via technology as we talk to one another across the world--and across worldviews. With constructive communication an ever more critical need in personal, professional, and public life, Difficult Conversations is a classic you will turn to again and again for powerful, practical advice.
About the Author
Douglas Stone is a Lecturer on Law at Harvard Law School and a founder of Triad Consulting Group (www.triadconsultinggroup.com). He has worked with a wide range of organizations, corporations, and non-profits, and lectured at Apple, Google, Microsoft, and Pixar. Stone has worked with journalists, educators, doctors, diplomats, and political leaders in South Africa, Kashmir, and the Middle East, and in Geneva with the World Health Organization and UN-AIDS. He has trained senior political appointees at the White House and leaders at the U.S. Departments of Justice and State, and the Nuclear Regulatory Commission. His articles have appeared in many publications including the New York Times, the Harvard Business Review, and Real Simple. He is a graduate of Harvard Law School, where for many years he served as Associate Director of the Harvard Negotiation Project. He is coauthor along with Sheila Heen of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It Is Off Base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood) (Viking, 2014). He can be reached at [email protected]. Bruce Patton is Cofounder and Distinguished Fellow of the Harvard Negotiation Project (HNP) and a founder and partner emeritus of Vantage Partners, LLC (www.vantagepartners.com), where his clients included many of the world's largest corporations. Working with Roger Fisher, Patton pioneered the teaching of negotiation at Harvard Law School, where he has taught since 1981. In the public arena he helped to structure the resolution of the 1980 U.S.-Iranian hostage conflict (working at the behest of both governments); worked with Nobel Prize winner Oscar Arias to make his Central American Peace Plan self-implementing; worked with all parties in South Africa to structure and train mediators for the constitutional process that ended apartheid; and works today to build a strong, functional, and representative Congress and a resilient America as part of the Rebuild Congress Initiative (sponsored by HNP and Issue One). A graduate of Harvard College and Harvard Law School, Patton is coauthor with Roger Fisher and William Ury of the perennially bestselling Getting to YES: Negotiating Agreement Without Giving In (Penguin, 1981, 1991, 2011). He can be reached at [email protected]. Sheila Heen is the Thaddeus R. Beal Professor of Practice at Harvard Law School, a Deputy Director of the Harvard Negotiation Project, and a founder of Triad Consulting Group (triadconsultinggroup.com). Heen often works with executive teams to engage conflict productively, repair working relationships, and implement change in complex organizations. She has consulted to the New England Organ Bank, the Singapore Supreme Court, Greek and Turkish Cypriots, the Arctic Slope Regional Corporation in Barrow, Alaska, and theologians struggling with disagreement over the nature of truth and God. Heen has published articles in The New York Times and the Harvard Business Review and appeared on Oprah, CNBC's Power Lunch, NPR, the Tim Ferris Show, and Shane Parrish's The Knowledge Project. She is coauthor along with Douglas Stone of the New York Times bestseller Thanks for the Feedback. A graduate of Harvard Law School, she is schooled in negotiation daily by her three children. She can be reached at [email protected].
Crazy Rox
Streamlining audiobook enjoyment β this app's functionality is truly impressive. Audiobook magic at my fingertips! This app's comprehensive offerings, from statistics tracking to immersive audio processing, have breathed new life into my reading. πβ¨ I love how ListenBook makes it easy to organize my audiobook library. The app supports all formats, and the import process is a breeze. The playback controls are responsive, and the sound quality is excellent. Highly recommend! This was a competent audiobook production with no major flaws. The narrator's voice was pleasant enough and the audio quality was acceptable, though not exceptional. While the performance didn't particularly stand out, it served its purpose adequately for my daily commute. Listened to this on a road trip and it made the hours fly by. Even my passengers who weren't following along commented on how nice the narrator's voice was.
RiddleRover
ListenBook's compatibility with various formats means I can now enjoy all my favorite audiobooks in one place. I can't get enough of ListenBook's silky-smooth playback and intuitive design. It's my go-to app for both leisurely listening and study sessions. An audiobook lover's dream come true! This app's seamless functionality and diverse format support make it my go-to choice for immersive storytelling. ππ§ Audiobook enthusiasts, rejoice! This app's thoughtful features, such as auto-rewind and chapter navigation, cater perfectly to our storytelling cravings. ππ The playback controls are so responsive. No lag at all.
EchoEnigma
Navigating audiobooks seamlessly β this app's design is top-notch. ListenBook's customizable audio filters add a new dimension to my audiobook enjoyment. Listening statistics motivate me to read more. Excellent feature!
Electric Saturn
This app has brought the magic of books back into my life. Binaural audio processing really helps reduce listening fatigue. Great feature! The audio quality is excellent, and the interface is intuitive. ListenBook is my go-to app for audiobooks. ListenBookβs support for CarPlay is great. I can listen to audiobooks in my car easily.
BlackExcalibur
I've started a book club with my friends, and this app has been our go-to source for titles. Being able to adjust playback speed suits everyone's preferences β a thoughtful feature. Audiobooks have become my travel companions, and this app is my guide. No more converting files β this app effortlessly handles various formats, saving me time and effort. Binaural audio reduces listening fatigue. Such a great feature!
Screwtape
Being able to download audiobooks for offline listening is a game-changer. The bookmarking feature ensures I never lose my place in a book β so convenient! The ListenBook app has become an indispensable part of my daily routine, helping me learn and relax simultaneously. Effortlessly managing my audiobook collection β this app's functionality is a winner. The app is so well-designed. Itβs clear the developers put a lot of thought into it.
Black Firefly
πΌ Making work hours enjoyable β audiobooks turn my tasks into learning opportunities and moments of joy. π»π is a breeze with ListenBook. It's convenient and efficient.
QuestQuill
I'm addicted to the personalized recommendations β it's like the app knows me! Sharing audiobooks with friends through AirDrop and Sharing on ListenBook Pro is a fantastic way to spread the joy of audiobooks. This app has turned my cooking sessions into culinary adventures with a side of stories. ListenBook has made my daily activities more interesting and meaningful β I'm hooked!
Frosty Snazz
I'm impressed by ListenBook's commitment to providing a silky-smooth playback experience. Audiobooks on this app have become my go-to entertainment for winding down. With this app, reading is no longer a task β it's a delightful habit. The statistics feature in ListenBook provides valuable insights into my audiobook habits, helping me learn and grow. Bookmarks are a must-have for any audiobook lover. They help me stay organized and engaged.
Elektrik
The ability to switch between different books effortlessly is a major plus. Noise reduction on ListenBook Pro is a revelation. It elevates the audio quality to a new level. Quick access to chapters and controls makes ListenBook a breeze to use. It's an intuitive experience.
Girl Brownie
ListenBook's commitment to providing a smooth and enjoyable listening experience is evident in every detail. πΆββοΈπ Walking my way through exciting narratives β this app makes exercise more fun! ποΈπ§ The statistics tracking feature is very useful. ListenBook helps me keep track of my listening time. The app is very user-friendly. ListenBook makes listening to audiobooks a breeze. ListenBook has completely transformed how I enjoy audiobooks. The chapter navigation is seamless, and the statistics feature is a fun way to track my listening progress. The app is stable, fast, and incredibly user-friendly. Five stars!
Tart Voodoo
With ListenBook, my iPhone and iPad have become a gateway to a world of captivating stories. Looping playback is a game-changer for my study routine. It helps me retain information effectively.
Granola
ListenBook has rekindled my love for learning, one audio experience at a time. With ListenBook, downloading audiobooks has become hassle-free, thanks to the various download options. Sharing audiobooks with friends through AirDrop is a fun way to connect over shared interests.
Suicide Crusher
This app has transformed my screen time into valuable learning and entertainment. This app has become my go-to for audiobooks, adding a layer of convenience and enjoyment to my days. Navigating audiobooks with ease β this app's design is user-centric. Efficiency meets audiobooks β this app's functionality is a true winner. This app is perfect for anyone who loves audiobooks. The interface is sleek and modern, and the playback controls are super responsive. I also appreciate the cloud integration, which lets me access my books from anywhere. Great work!
Bug Blitz
Thanks to ListenBook, I've rediscovered the joy of exploring my favorite content on multiple devices. With this app, reading is no longer a task β it's a delightful habit.
Romance Princess
I'm thrilled to finally have a way to enjoy books while keeping up with my busy schedule. Thanks for making my daily commute to work enjoyable and engaging! This app has brought storytelling into every corner of my life β it's incredible. This app's ease of use has made reading an integral part of my everyday life. ListenBook is the ultimate audiobook player. The app supports all formats, and the import process is seamless. I love the playback history featureβitβs so easy to revisit my favorite parts. Highly recommend this app!
Danger Menace
πββοΈπ Running with purpose β this app keeps my mind engaged as I conquer my fitness goals! πββοΈπ Looping playback is my favorite feature. It's perfect for revisiting complex content. ListenBook has completely changed how I enjoy audiobooks. The app is packed with features like customizable skip intervals, playback speed, and sleep timers. The interface is clean and easy to navigate. Five stars! Decent audiobook but I think I would have enjoyed reading it more. Some of the more subtle humor didn't quite land in the audio format.
Congo Wire
ListenBook's support for various download methods means I can access my content in the way that suits me best. I'm grateful for ListenBook's seamless compatibility with a variety of formats β it's a true lifesaver. Audiobooks on this app have turned my exercise sessions into moments of education. ListenBook's integration with CarPlay and Apple Watch is a seamless addition to my daily routine.
Miss Murder
The app's intuitive design makes it easy to find and listen to my favorite authors. Listening to books while doing chores? This app makes it possible! The statistics tracking feature is eye-opening. I never realized how much time I spend on audiobooks until now! The statistics tracking feature is very useful. ListenBook helps me keep track of my listening time.
Freeze Queen
Audiobook enthusiasts, rejoice! This app is your new best friend. I love the ability to customize the skip buttons. Itβs so convenient. This audiobook was an absolute pleasure to listen to! The narrator's voice was rich and expressive, perfectly capturing the tone of the material. I found myself completely immersed in the story, often sitting in my car longer than necessary just to hear what happened next. The production quality was excellent with clear audio throughout.
Playing a wide variety of audio formats
Works on all devices with iOS 13 and newer
Huge amount of features for a small price
Frequent updates to add new features and improve existing ones
Advanced playback controls
Live sound processing
Changing the timbre of the reader's voice and noise reduction
Translated into more than 20 languages
If you love listening to fiction audiobooks, ListenBook has features to make the process easier.
Edit book data: title, author, cover
Use equalizer to make the sound comfortable for you
Adjust the playback speed
Enjoy dark and light app themes
Supported formats: MP3, M4B, AWB, FLAC, OGG audio files and many more (must be DRM free)
Auto-Bookmarks make it easy to find your place
AirPlay support allows redirection of audio output.
VoiceOver support
Dark mode for night owls
Convenient bookmarking system helps you mark the most important places.
Unlimited bookmarks for each audiobook
Put your own cover on the wager
Share your audiobook with friends
Lock-screen control
Customise app with extensive options
Sleep timer with shake to reset, set custom notification sounds, and a few unique options
Auto rewind depending on paused time, customize rewind times to your liking
Removing background noise from recordings made in classrooms and meetings
Changing the timbre of the reader's voice for a better listening experience