Audiobook The Great Digital Transformation: Reimagining the Future of Customer Interactions by Gerard Szatvanyi in the ListenBook app
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Book description
Dare to dreamCreating a website and digitizing processes may have seemed cutting edge at one time; but technologies have continued to advance, and retailers must keep up. Gerard Szatvanyi, an entrepreneur and founder of OSF Digital, a leading Salesforce partner, knows firsthand what it takes to remain on top (and not become obsolete) in today's connected retail world. Global brands and companies of all sizes have turned to him, time and again, to help them through their own digital transformation journeys. Thanks to the expertise of Szatvanyi and his team, these retailers have been able to avoid the red. Better yet, they have built systems that support customer interactions and enable an integrated, experience-driven path forward.What does it take to digitally transform? Szatvanyi is aware of the obstacles, and he doesn't shy away from tough topics in the retail space, including the challenges surrounding stores and misunderstandings about remote work. Rather, in an approachable "around the fireplace" style, he extends his hand and invites readers to sit back with him and dream. After all, with the technologies available today, the possibilities are nearly endless. Szatvanyi points out that the starting line is not a budget review or the development of a to-do list. Rather, it's a thinking exercise; a conversation, if you will, about what could be.In his pragmatic way, Szatvanyi turns the complicated topic of digital transformation into easy-to-digest segments. What other strategy allows you to play video games for a few hours and try on headsets? Yet that's exactly what Szatvanyi advises. Doing so can help readers understand the potential of these technologies. After engaging in up-and-coming channels, it's often easier to imagine ways to use them to interact with customers. With personal examples and case studies sprinkled throughout, readers shift from thinking about new ways to live and work to seeing them in action.Szatvanyi lays out: - What digital transformation is- How to be customer-centric - Ways to create mobile experiences- The purpose of on-the-ground stores- How to engage in video- Guidelines to give employees meaningful tasks- Ways to reimagine remote work- What to know about headless commerce- How to target a niche market- Why building a community matters- How to capture data the right way- Best practices for setting up teams and systemsAfter presenting concepts, Szatvanyi shares practical guidelines to weigh the costs and benefits of new implementations. The book maintains a focus on revenue generation and improved profit margins. In every chapter, Szatvanyi lists questions to help readers re-think their current practices and re-imagine their business. These takeaways make it easy for organizations, regardless of their available resources or budgets, to take steps forward. Readers will be inspired to start their own digital transformation journeys and lead their brands toward a bright, profitable future.
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Download audiobooks from any site in any of the supported formats.
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Playing a wide variety of audio formats
Works on all devices with iOS 13 and newer
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Advanced playback controls
Live sound processing
Changing the timbre of the reader's voice and noise reduction
Translated into more than 20 languages
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Listening to fiction
If you love listening to fiction audiobooks, ListenBook has features to make the process easier.
Edit book data: title, author, cover
Use equalizer to make the sound comfortable for you
Adjust the playback speed
Enjoy dark and light app themes
Supported formats: MP3, M4B, AWB, FLAC, OGG audio files and many more (must be DRM free)
Auto-Bookmarks make it easy to find your place
AirPlay support allows redirection of audio output.
VoiceOver support
Dark mode for night owls
Listening to audio lectures
Convenient bookmarking system helps you mark the most important places.
Unlimited bookmarks for each audiobook
Put your own cover on the wager
Share your audiobook with friends
Lock-screen control
Customise app with extensive options
Sleep timer with shake to reset, set custom notification sounds, and a few unique options
Auto rewind depending on paused time, customize rewind times to your liking
Removing background noise from recordings made in classrooms and meetings
Changing the timbre of the reader's voice for a better listening experience
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