Book description
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customers Empowering employees by treating them with the utmost respect Anticipating customers' unexpressed needs and concerns Developing and conducting an unsurpassed training regimen Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.
Tan Stallion
ListenBook's seamless audio player has turned my listening sessions into moments of pure delight. ListenBook's compatibility with various formats has made it my go-to app for all audio content. This app's seamless integration with CarPlay and other devices has revolutionized my audiobook experience. ListenBook's Pro version is worth every penny. The noise reduction feature makes even noisy environments an ideal place for immersive listening. I love the ability to change the playback pitch. Itβs a unique feature.
Pepper Mouse
The app is perfect for long flights. It keeps me entertained the whole time. A reasonable choice for casual listening. The audiobook was well-produced, but the pacing felt uneven in places. I didnβt dislike it, but I also didnβt feel strongly about it one way or another. A masterclass in audiobook narration! The performer maintained perfect consistency in character voices throughout while keeping the main narration clear and engaging. The production was flawless - no weird edits or background noise. I'll be seeking out more works by this narrator.
MuseMaster
ListenBook's dedication to providing a smooth and enjoyable listening experience is evident in every aspect of the app. Audiobooks have become a part of my self-care routine, thanks to this app. ListenBook has rekindled my love for learning, one audio experience at a time. I was thoroughly impressed by this audiobook. The combination of engaging content and skilled narration made my daily commute something to look forward to. The narrator's timing and intonation were spot-on, enhancing rather than distracting from the material. Definitely worth a credit!
Acid Queen
The 'Continue Listening' feature ensures I never lose my place, no matter where I am. ListenBook's commitment to providing a smooth and enjoyable listening experience is evident in every detail.
Steel Solstice
Audiobooks on this app have become my go-to entertainment for winding down. User-friendly brilliance! This app's functionality enhances my audiobook experience. Download options are plenty β I can get my audiobooks from various sources hassle-free.
Neophyte Believer
π Ironing has become a joy with audiobooks β wrinkles are no match for these captivating stories! ππ§ π§ Carrying a world of literature in my headphones β this app's convenience is truly remarkable. ππ« As an audiobook aficionado, this app is a dream come true. Its support for various formats and effortless navigation make it my perfect reading companion. ππ§ ListenBook has redefined my audiobook experience. It's an essential tool that enhances every listening session. This audiobook was neither good nor bad - simply average. The narrator's delivery was professional but uninspired, and the recording quality was clean though not exceptional. It provided satisfactory entertainment without standing out from similar titles.
Airport Hobo
With this app, I've found a way to make my daily errands more enjoyable and intellectually stimulating. I'm hooked on this app's ability to turn even the most mundane tasks into exciting opportunities for learning. Finally, an app that respects my busy lifestyle. Whether I'm commuting or exercising, this app's smooth playback and smart controls keep me engaged. πββοΈπ§ ListenBook has transformed my daily commute. I look forward to my journeys with this app by my side.
Low Menace
ListenBook's sleek design and intuitive controls make it my go-to app for audiobooks. I'm hooked on this app's ability to make reading fit into any moment. This app is a must-have for anyone who loves audiobooks. The interface is intuitive, and the app supports all formats. I love the auto-bookmark featureβit saves my place automatically, so I never lose track. Highly recommend!
NexusNavigator
ListenBook is more than just an app β it's a doorway to a world of knowledge and imagination. Adjusting the tone of the narrator's voice is a unique feature that adds a personal touch. Noise reduction and voice tone adjustment are simply amazing. The voice boost feature is amazing. It makes every word crystal clear. I love the ability to change the playback pitch. Itβs a unique feature.
RealmRanger
Audiobooks made accessible and enjoyable β this app's design is a triumph. I love how I can adjust the skip intervals. Itβs perfect for my listening style. The app is perfect for multitasking. I can listen while doing other things.
Crazy Rox
π‘ Embracing audiobooks while tidying up the house β it's like having a helper! π π πΆπ Tuning in to the symphony of stories β audiobooks are the soundtrack of my daily routines. π΅π Sharing audiobooks through AirDrop is a wonderful way to share stories and connect with friends. An unobjectionable but unexceptional audiobook experience. The narrator's performance was serviceable and the audio quality was fine, but nothing about the production particularly stood out or elevated the material. It was decent background listening.
Sofa King
I love how ListenBook caters to various formats, making it versatile and accommodating for all my audiobooks. With ListenBook, every moment is an opportunity to explore new stories and gain knowledge. The app is perfect for people who love to read but donβt have the time.
TulipCake
The absence of synchronization requirements on ListenBook is a breath of fresh air. CUE playlist support is a brilliant feature that allows me to create customized listening experiences for different moods, activities, and moments of the day. As someone who struggles to focus on audiobooks, this kept my attention the whole way through. The narrator's clear diction and expressive delivery were perfect.
Scratch
Savoring audiobooks without complications β this app's design is top-notch. Adjusting the tone of the narrator's voice is a unique touch β it's like having a personalized reading. Easy chapter navigation and beautiful design make this app stand out.
Senior Smurf
π§ Finally, an app that understands my need for convenience and ease of use! Audiobooks have never been this accessible. ππ± Looping playback has transformed my study sessions. It's an invaluable tool for retaining information. Quick access to chapters and smooth playback. Excellent app!
Genghis Glyph
ππ Falling asleep to audiobooks has never been easier β this app's soothing voices π΄π§ The app's compatibility with CarPlay and Apple Watch is a huge plus. As someone who listens to audiobooks daily, I can confidently say ListenBook is the best player out there. The sleep timer and auto-rewind features are lifesavers, and the sound quality is exceptional. Thank you for such a great app! Iβd listen to this narrator read anything! Their voice was so expressive and fitting for the material. The story itself was great, but the narration took it to the next level. Definitely a 5-star experience.
Celtic Charger
I'm grateful for ListenBook's support for a wide range of formats, making it a one-stop solution for audio content. ListenBook has made my daily routines more vibrant and exciting with its immersive features. Effortlessly managing my audiobook library β this app's design is commendable. The app's support for different audio formats is like a dream come true for audiophiles. Noise reduction on ListenBook Pro is a revelation. It elevates the audio quality to a new level.
Cream
Audiobook immersion simplified β this app's ease of use is a true asset. ListenBook Pro has taken my audiobook experience to the next level. No regrets!
King Panther
ListenBook's features make it the ultimate audio companion for any audiobook enthusiast. πββοΈπ Running through chapters, literally! This app keeps me motivated on the track. πββοΈπ Audiobook lovers, you need this app in your life. The innovative features, from audio filters to compatibility, enhance my reading journey. ππ§ ListenBook's integration with CarPlay and Apple Watch adds a new level of convenience to my audiobook journey. I love the ability to share my progress with friends. Itβs a fun feature.
Hemingway Mirmillone
I've never been so entertained while doing household chores β this app is a lifesaver! ListenBook's powerful audio downloading features are a dream come true β no more hassles! The ease of downloading content via WiFi, WebDAV, and more has made ListenBook my audiobook hub. No more fussing with synchronization β this app just gets it done! WiFi downloads save a lot of time. Great feature!
Playing a wide variety of audio formats
Works on all devices with iOS 13 and newer
Huge amount of features for a small price
Frequent updates to add new features and improve existing ones
Advanced playback controls
Live sound processing
Changing the timbre of the reader's voice and noise reduction
Translated into more than 20 languages
If you love listening to fiction audiobooks, ListenBook has features to make the process easier.
Edit book data: title, author, cover
Use equalizer to make the sound comfortable for you
Adjust the playback speed
Enjoy dark and light app themes
Supported formats: MP3, M4B, AWB, FLAC, OGG audio files and many more (must be DRM free)
Auto-Bookmarks make it easy to find your place
AirPlay support allows redirection of audio output.
VoiceOver support
Dark mode for night owls
Convenient bookmarking system helps you mark the most important places.
Unlimited bookmarks for each audiobook
Put your own cover on the wager
Share your audiobook with friends
Lock-screen control
Customise app with extensive options
Sleep timer with shake to reset, set custom notification sounds, and a few unique options
Auto rewind depending on paused time, customize rewind times to your liking
Removing background noise from recordings made in classrooms and meetings
Changing the timbre of the reader's voice for a better listening experience