Book description
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customers Empowering employees by treating them with the utmost respect Anticipating customers' unexpressed needs and concerns Developing and conducting an unsurpassed training regimen Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.
Armed Hawk
With ListenBook, my audio content is organized, accessible, and ready to inspire me. π‘ Embracing audiobooks while tidying up the house β it's like having a helper! π π ListenBook's compatibility with CarPlay and Apple Watch enhances my audiobook experience during daily activities. Drag and drop downloads directly from my web browser? That's a level of convenience I appreciate.
Boost
No more worries about compatibility β ListenBook handles numerous formats flawlessly. This app's intuitive controls and user-friendly layout have made audiobook listening a true pleasure. πͺ Flexing my reading muscles with this app's easy-to-use controls β I'm devouring books while managing my busy schedule. πΌπ ListenBook's interface is not just aesthetically pleasing; it's also highly functional. Navigating through chapters and controls is a breeze. Bookmarks are a lifesaver for my study materials. I can easily revisit important sections.
Cabbie
I love that ListenBook Pro allows me to customize the tone of the sound β it adds a personal touch. ListenBook's drag-and-drop download feature from web browsers is incredibly convenient. Downloading audiobooks has never been this easy. CUE playlist support is a thoughtful feature that keeps my audiobook listening organized and enjoyable. Sharing audiobooks with friends through AirDrop is a wonderful way to spread the love of literature.
ThreadTrail
The diverse selection of audiobooks has made me fall in love with storytelling all over again. CUE playlist support is a fantastic addition. It helps me organize my audiobooks effortlessly.
Freeze Queen
ListenBook's user-friendly design and compatibility with different formats have made it my go-to app. Sharing audiobooks through AirDrop is a wonderful way to share stories and connect with friends. Automated extraction of artwork and metadata adds a professional touch to my library. ListenBook Pro's noise reduction feature is a game-changer. My audio quality has improved dramatically.
Mechani-Man
πΆπ Replacing tunes with stories β my house is alive with the sound of narration! π§π CarPlay compatibility is a fantastic addition. It enhances my driving experience with seamless audiobook integration. Looping playback is a valuable study tool. It helps me grasp complex content and retain information. The intuitive chapter navigation and quick access to controls make my audiobook experience seamless. ListenBook has revolutionized the way I consume content. It's like having a personal tutor in my ear.
Jester
Listening to audiobooks has become my daily ritual for relaxation and escape. Audiobooks at my fingertips β this app's functionality is truly impressive.
Hidden Tree
This app is my secret weapon for making the most of my free time. ListenBook's features are a dream come true for anyone who loves to learn on the go. I'm blown away by how this app has made my commutes productive and my downtime entertaining. This app's intuitive features and easy navigation make it a must-have for audiobook enthusiasts.
Whip Chu
The smart recommendation feature keeps surprising me with books I never knew I'd love. This app's ease of use has made my daily tasks so much more enjoyable. ListenBook's comprehensive format support makes it the ultimate companion for audiobook enthusiasts. This app has transformed my daily commute into a captivating journey of knowledge and entertainment.
Dark Horse
With ListenBook, I've found a reliable and enjoyable way to listen to audiobooks and expand my knowledge. I'm impressed by ListenBook's dedication to providing a comfortable listening experience. I've rediscovered my love for reading, all thanks to this app's convenience. This app is my secret weapon for learning while I'm on the move. π Simplifying my reading routine β this app's user-friendly design ensures I'm always in sync with my favorite stories. πβ¨
Innocent Ghost
I'm in awe of how this app has made reading a part of my busy life. π This app has turned my errands into exciting quests β I can conquer the grocery store while enjoying a book! ππ With this app, every moment becomes an opportunity to indulge in fantastic stories. The controls, layout, and seamless playback are a reader's dream. ππ§ As an audiobook enthusiast, this app is a dream come true. Its compatibility with various formats and easy navigation make it my ultimate reading companion. ππ§ Tone adjustment is such an innovative feature. It adds a personal touch to narration.
Washer
This app is a true gift for book lovers β it's like having a personal library wherever I go. ListenBook's user-friendly controls and innovative features have made it an indispensable tool for my audiobook enjoyment. This app's compatibility with different devices ensures that I can enjoy my audiobooks anywhere, anytime. πͺ Crushing workouts while devouring books β this app makes fitness fun and educational! ποΈββοΈπ
MythMaker
Audiobooks at my fingertips β this app's functionality is a game-changer. I'm amazed by the app's compatibility with different audio formats. It's truly versatile.
Peanut Butter Woman
ListenBook has become my trusted companion, making even the busiest days enjoyable. Adjusting the tone of the voice adds a unique touch to my listening experience. I love the personalization!
Pitfall
I've found hidden gems in genres I never thought I'd be interested in. I'm thrilled that ListenBook offers both basic and advanced features to cater to all types of users.
Mother Night
Listening to audiobooks has become a ritual, thanks to this incredible app. ListenBook has revolutionized my audio experience, making it both personalized and engaging. With this app, I can enjoy my favorite stories while traveling, making my journeys more delightful.
Dandelion
ListenBook's support for various formats means I can explore a wide range of content without limitations. The app's performance is top-notch. It's stable, responsive, and optimized for a seamless audiobook experience. Kudos to the developers!
Fuzzy Rainbow
The range of self-help and personal development audiobooks is truly enriching. ListenBook's drag and drop downloads from web browsers are a time-saving feature I can't live without. Who knew that commuting could become such an enjoyable reading session? ListenBook's player features, including chapters and bookmarks, are invaluable for a seamless experience.
VisionVoyager
No more straining my eyes β this app lets me 'read' with my ears! I can't believe how much I've 'read' since I started using this app. The statistics tracking feature is a gem. I'm surprised by how much time I spend on audiobooks!
Red Woman
Audiobook pleasure simplified β this app's functionality is a reader's delight. I can't get enough of the binaural audio processing. It's like a breath of fresh air for my ears. The app's compatibility with various sources for audio download is a true time-saver.
Playing a wide variety of audio formats
Works on all devices with iOS 13 and newer
Huge amount of features for a small price
Frequent updates to add new features and improve existing ones
Advanced playback controls
Live sound processing
Changing the timbre of the reader's voice and noise reduction
Translated into more than 20 languages
If you love listening to fiction audiobooks, ListenBook has features to make the process easier.
Edit book data: title, author, cover
Use equalizer to make the sound comfortable for you
Adjust the playback speed
Enjoy dark and light app themes
Supported formats: MP3, M4B, AWB, FLAC, OGG audio files and many more (must be DRM free)
Auto-Bookmarks make it easy to find your place
AirPlay support allows redirection of audio output.
VoiceOver support
Dark mode for night owls
Convenient bookmarking system helps you mark the most important places.
Unlimited bookmarks for each audiobook
Put your own cover on the wager
Share your audiobook with friends
Lock-screen control
Customise app with extensive options
Sleep timer with shake to reset, set custom notification sounds, and a few unique options
Auto rewind depending on paused time, customize rewind times to your liking
Removing background noise from recordings made in classrooms and meetings
Changing the timbre of the reader's voice for a better listening experience