Book description
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customers Empowering employees by treating them with the utmost respect Anticipating customers' unexpressed needs and concerns Developing and conducting an unsurpassed training regimen Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.
Commando
This app has completely transformed my commute β I look forward to it now! ListenBook's compatibility with different formats ensures I never have to worry about file conversions. With ListenBook, I can enjoy my own audio content with unparalleled ease and comfort. I'm amazed at how this app has made reading fit into every aspect of my life. Perfect for repeat listening! The narrator's performance was so rich with detail that I'm sure I'll discover new layers on a second listen. Their interpretation felt authentic to the material while bringing fresh insights. The audio production was pristine from start to finish.
QuestWeaver
Drag and drop downloads are so convenient. No more messing around with complicated steps. The statistics tracking feature is eye-opening. I never realized how much time I spend on audiobooks until now! The sleep timer is a lifesaver. I fall asleep listening to my books every night.
Scrapple
Kudos to the app for making literature accessible to those with busy schedules. This app's playback controls and features make it a breeze to customize my listening experience. ListenBook Pro is worth every penny. The unlimited audiobook length is a dream come true. Iβve been using ListenBook for months, and itβs been a fantastic experience. The app is lightweight, doesnβt drain my battery, and works perfectly in the background. The equalizer and voice boost features are amazing. Highly recommend!
Show Off
ππ Reigniting my passion for books β this app is my newfound reading obsession! π₯π§ ποΈ This app's user-friendly interface has transformed my daily walks into immersive storytelling sessions. Kudos to the developers! πΆββοΈπ ListenBook's compatibility with CarPlay is a major convenience during road trips.
9Lives
Audiobooks at my fingertips β this app's functionality is a game-changer. Looping playback and shuffle features keep my audiobook sessions engaging and fresh.
Shady Lady
πΆββοΈπ Staying entertained during leisurely walks β audiobooks make outdoor time delightful! πΆββοΈπ§ I'm blown away by the powerful audio downloading options. So versatile! Adjusting the tone of the voice is a unique feature that adds a personalized touch to the listening experience. Great app for listening to lectures and speeches. Highly useful!
Feral Filly
Audiobook enthusiasts, rejoice! This app is your new best friend. With this app, I've rediscovered the joy of reading through my ears, making every moment more valuable. ListenBook has made my daily walks so much more enjoyable. I'm always learning now! The audiobook player's silky-smooth playback is like music to my ears. Flawless performance! The automatic extraction of artwork and metadata keeps my audiobook library organized and visually appealing.
Babe
ListenBook's loop and shuffle playback options have made audiobook revisiting and studying a breeze. The app is so responsive. It never lags or freezes.
High-Fructose
Looping playback is a study tool that I can't live without. It helps me master challenging content. I love the download options. ListenBook gives me so many ways to get my audiobooks onto my device.
Natural Mess
The ability to switch between different books effortlessly is a major plus. ListenBook's user-friendly interface and precise controls make it a joy to use every day. π Adding excitement to everyday tasks β this app is my partner in productivity! ππ Navigating through my audiobook library is a joy with this app's intuitive interface and easy controls. It's like having a personal reading companion at my side. π±π ListenBook's user-friendly interface and quick access to chapters enhance my overall listening experience.
Twister Hero
ListenBook's sleek design and intuitive controls make it my go-to app for audiobooks. ListenBook has revolutionized my audio experience, making it both personalized and engaging. I'm blown away by how this app has revolutionized my reading experience. Has every feature I need. My top choice for audiobooks!
Impulse
With ListenBook, I've unlocked a world of educational and entertaining content right at my fingertips. ListenBook is the best audiobook player Iβve ever used. The app is packed with features like customizable skip intervals, playback speed, and sleep timers. The interface is clean and easy to navigate, making it a joy to use. Five stars!
Tough Nut
I'm blown away by how this app has revolutionized my reading experience. π Adding excitement to each day β this app ensures that every moment is an opportunity to explore new stories. ππ Effortlessly switching between stories β this app's ease of use is impressive. Every moment is an adventure with this app by my side. Its intuitive features and diverse format support ensure that my audiobook journey is seamless and exciting. ππ§
Zero Corn
Audiobooks have made long flights feel like a breeze β a true travel essential. This app is perfect for anyone who loves audiobooks. The interface is sleek and modern, and the playback controls are super responsive. I also appreciate the cloud integration, which lets me access my books from anywhere. Great work!
Ginger Chaos
π± Carrying stories in my pocket β this app's convenience is a game-changer! πποΈ Adjusting playback speed has given me greater control over my audiobook experience. I can optimize my learning and enjoyment by customizing the pacing. The app is perfect for long walks. It keeps me company the whole time.
Star Killer
ππ Exploring stories even with my eyes off the page β this app is a bedtime dream! π΄π§ Supports all audio formats I use without issues. Very happy. This audiobook spoiled me for others! The narrator's professional delivery set a high bar - perfect diction, ideal pacing, and emotional authenticity. The recording quality was equally impressive with no distracting artifacts. I finished it far too quickly because I couldn't stop listening.
Mother Night
ListenBook has turned my ordinary moments into extraordinary adventures through stories. AirDrop sharing makes it easy to share audiobooks. Great feature!
Eerie
I've rediscovered the joy of reading through the convenience of audiobooks. ListenBook's chapters, controls, and filters have transformed my listening sessions into immersive journeys. Sharing audiobooks with friends through AirDrop is a fun way to introduce them to captivating stories. Downloading over WiFi saves so much time. Very efficient. Supports all my playlists and bookmarks perfectly.
InfinityInsight
I love how this app makes my daily commute a journey through literature. ListenBook's interface is not just aesthetically pleasing; it's also highly functional. Navigating through chapters and controls is a breeze. The seamless integration with CarPlay adds convenience and entertainment during my daily commutes.
Demand Chopper
ListenBook has become my constant companion, filling my days with captivating narratives. This app is a must-have for anyone who loves audiobooks. The interface is intuitive, and the app supports all formats. I love the auto-bookmark featureβit saves my place automatically, so I never lose track. Highly recommend!
Playing a wide variety of audio formats
Works on all devices with iOS 13 and newer
Huge amount of features for a small price
Frequent updates to add new features and improve existing ones
Advanced playback controls
Live sound processing
Changing the timbre of the reader's voice and noise reduction
Translated into more than 20 languages
If you love listening to fiction audiobooks, ListenBook has features to make the process easier.
Edit book data: title, author, cover
Use equalizer to make the sound comfortable for you
Adjust the playback speed
Enjoy dark and light app themes
Supported formats: MP3, M4B, AWB, FLAC, OGG audio files and many more (must be DRM free)
Auto-Bookmarks make it easy to find your place
AirPlay support allows redirection of audio output.
VoiceOver support
Dark mode for night owls
Convenient bookmarking system helps you mark the most important places.
Unlimited bookmarks for each audiobook
Put your own cover on the wager
Share your audiobook with friends
Lock-screen control
Customise app with extensive options
Sleep timer with shake to reset, set custom notification sounds, and a few unique options
Auto rewind depending on paused time, customize rewind times to your liking
Removing background noise from recordings made in classrooms and meetings
Changing the timbre of the reader's voice for a better listening experience