Book description
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customers Empowering employees by treating them with the utmost respect Anticipating customers' unexpressed needs and concerns Developing and conducting an unsurpassed training regimen Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.
Whip Chu
ListenBook's support for various download methods and audio formats ensures that I always have access to my favorite content. ListenBook's statistics feature is eye-opening. I had no idea how much time I spent immersed in audiobooks until I started using it. ListenBook Pro's noise reduction feature is a true savior for immersive listening, even in busy surroundings. The audio filters to adjust playback speed and volume are a fantastic addition for customizing my experience. The app is very easy to use. ListenBook makes managing my audiobook library simple.
SWAT Honey
πΆββοΈπ Walking my way through exciting narratives β this app makes exercise more fun! ποΈπ§ π Dancing to the rhythm of stories while I dance through house chores β pure joy! ππ As an audiobook enthusiast, I'm in awe of ListenBook's advanced features. The ability to adjust the reader's voice tone is a unique and fun addition. Automated artwork and metadata extraction make my library look organized and visually appealing.
Scratch Man
Thanks to ListenBook's binaural audio processing, my extended listening sessions are fatigue-free. ListenBook has turned my audio content into an immersive, personalized, and unforgettable experience. This app has made waiting in lines and queues an opportunity for exploration and enjoyment. Kudos to the developers for making this app iOS 16 optimized. It runs like a dream!
DARK HQ
My commutes to work have transformed into exciting journeys thanks to this app. Sharing audiobooks with friends through AirDrop is a creative way to share the love of literature.
IceDog
Audiobooks have made my long commutes enjoyable, and I'm always eager to see what's next. Listening to books in their original language has improved my foreign language skills. Unlimited audiobook length with ListenBook Pro is a game-changer. The audio filters make a noticeable difference. ListenBook provides an excellent listening experience.
Call Back Queen
This app has brought back the joy of reading, even when I'm on the move. I love how this app fits seamlessly into my daily routine. ππ Transforming traffic jams into opportunities for literary exploration β this app keeps me engaged on the road! ππ§ Iβve been using ListenBook for months, and itβs been a fantastic experience. The app is lightweight, doesnβt drain my battery, and works perfectly in the background. The equalizer and voice boost features are amazing. Highly recommend!
Sherm
Audiobooks on this app have made me look forward to my long commutes. This app's sleek design and intuitive features make it my trusted partner in exploring new narratives. π± It's like having a personal audiobook library at my fingertips! This app's functionality is a dream come true for book lovers. ππ₯ I can't believe how easy it is to download audio from various sources. So convenient! The seamless integration with CarPlay adds convenience and entertainment during my daily commutes.
Nibbler
With ListenBook, I can finally enjoy my audiobooks without worrying about format compatibility. It handles everything! ListenBook's sharing options make it a breeze to connect with fellow audiobook enthusiasts and share recommendations. Unlimited length audiobooks with ListenBook Pro are a huge plus! Love the download options. ListenBook gives me so many ways to get my audiobooks onto my device. ListenBook has completely changed how I enjoy audiobooks. The app is packed with features like customizable skip intervals, playback speed, and sleep timers. The interface is clean and easy to navigate. Five stars!
Treasure Devil
Audiobook multitasking made easy β this app's functionality is top-notch. Audiobook magic at my fingertips! This app's comprehensive features, from statistics tracking to enhanced audio quality, enrich my reading. πβ¨ ListenBook Pro's noise reduction feature is like a magic wand that transforms even the noisiest environments into cozy listening spaces. The seamless integration with CarPlay adds convenience and entertainment during my daily commutes.
NoiseFire
ListenBook's drag-and-drop download feature from web browsers is incredibly convenient. Downloading audiobooks has never been this easy. I love the chapter navigation feature. ListenBook makes it easy to find specific sections.
Osprey
This app has made my daily walks a time for both exercise and learning. ππ This app has rekindled my love for books β I can't stop listening! ππ§ β° Maximizing my time with efficient features β this app's functionality lets me dive into stories even in the busiest moments. πβ³ I can't thank this app enough for making my audiobook experience exceptional. Its intuitive interface and diverse compatibility are a true game-changer. π±π§ ListenBookβs playback speed control is very useful. I can listen at my own pace.
Bambi Wings
I'm constantly amazed by the vast selection β there's always something new to discover. Audiobook multitasking made easy β this app's functionality is top-notch. ListenBook has become an essential part of my daily routine. It's like having a library on my phone! Perfect for listening to educational content. Highly recommend! This audiobook was a fantastic listen! The narrator's voice was clear and engaging, making it easy to follow along. The pacing was just rightβnot too fast, not too slow. Perfect for long commutes or relaxing at home. Highly recommend!
Fl00d
I can't believe how much more productive I am β I'm learning and growing while multitasking! The ListenBook app has transformed my device into a portable audiobook library that I can carry everywhere. This app has made multitasking a breeze β I can 'read' while I work! ListenBook's easy sharing options make it a breeze to introduce friends to my favorite audiobooks. Sharing is caring!
Cowboy Booter
ListenBook's support for a variety of download methods means I can access my content in the way that suits me best. ListenBook has made listening to audiobooks, lectures, and speeches an absolute pleasure. The app is lightweight and doesnβt drain my battery. This is exactly what I look for in an audiobook! The narrator's pleasant voice and excellent diction made even complex passages easy to follow. I appreciated the subtle but effective use of pauses and emphasis that added depth to the listening experience. Finished it in record time because I couldn't stop listening.
Burn
ListenBook's loop and shuffle playback features have become indispensable tools in my audiobook learning. ListenBook's comprehensive format support makes it the ultimate companion for audiobook enthusiasts. Adjusting the tone of the voice is a unique and fun feature. I can customize the narration to my liking. Supports all my playlists and bookmarks perfectly. Very convenient. I love the ability to change the playback pitch. Itβs a unique feature.
Energy
π§ Finally, an app that understands my need for convenience and ease of use! Audiobooks have never been this accessible. ππ± Effortless and enriching β that's how I'd describe my experience with this app. Its smooth interface and thoughtful features redefine audiobook joy. π±π Apple Watch compatibility adds a new level of convenience to my audiobook enjoyment. It's seamless control at my wrist.
Noisy Girl
The layout of ListenBook is so beautiful and user-friendly, making it a pleasure to use. Navigating audiobooks with ease β this app's design is user-centric. ListenBook's loop and shuffle playback options have made audiobook revisiting and studying a breeze. The automatic extraction of artwork and metadata adds a professional touch to my audiobook library. ListenBookβs bookmarking feature is incredibly useful. I never lose my place in a book.
VisionVoyager
With this app, audiobook listening has become a seamless and enjoyable part of my everyday life. Audiobook enjoyment without the hassle β this app's design is a win. ListenBook's sharing options make it easy to share the joy of captivating stories with friends and family. Bookmarks are a fantastic organizational tool. They help me keep track of important moments in my audiobooks. This app is a game-changer for audiobook lovers! The interface is clean and easy to use.
PixelPioneer
The ListenBook app has made my daily routines more enriching, allowing me to learn while on the go. Thanks to ListenBook's binaural audio processing, my extended listening sessions are fatigue-free.
Judge
I can't believe how easy it is to download and manage my audio content using ListenBook. Adjustable playback speed and volume controls are excellent.
Playing a wide variety of audio formats
Works on all devices with iOS 13 and newer
Huge amount of features for a small price
Frequent updates to add new features and improve existing ones
Advanced playback controls
Live sound processing
Changing the timbre of the reader's voice and noise reduction
Translated into more than 20 languages
If you love listening to fiction audiobooks, ListenBook has features to make the process easier.
Edit book data: title, author, cover
Use equalizer to make the sound comfortable for you
Adjust the playback speed
Enjoy dark and light app themes
Supported formats: MP3, M4B, AWB, FLAC, OGG audio files and many more (must be DRM free)
Auto-Bookmarks make it easy to find your place
AirPlay support allows redirection of audio output.
VoiceOver support
Dark mode for night owls
Convenient bookmarking system helps you mark the most important places.
Unlimited bookmarks for each audiobook
Put your own cover on the wager
Share your audiobook with friends
Lock-screen control
Customise app with extensive options
Sleep timer with shake to reset, set custom notification sounds, and a few unique options
Auto rewind depending on paused time, customize rewind times to your liking
Removing background noise from recordings made in classrooms and meetings
Changing the timbre of the reader's voice for a better listening experience