Book description
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customers Empowering employees by treating them with the utmost respect Anticipating customers' unexpressed needs and concerns Developing and conducting an unsurpassed training regimen Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.
Apple Nola
No more straining my eyes to read – now I can simply immerse myself in storytelling. I'd love to see more classic titles, but the current selection is already fantastic. The app's versatility in downloading audio is impressive. It streamlines the process and saves time. The app’s design is sleek and modern. ListenBook is my favorite audiobook player. The app is perfect for people who love to listen to books while commuting.
Wild Tesla
With ListenBook, I can immerse myself in captivating stories and enriching knowledge, all in one convenient app. ListenBook's seamless integration with CarPlay enhances my daily commute, making it a productive and enjoyable experience. This app is my secret weapon for making the most of my free time. ListenBook is a game-changer – it plays a wide variety of formats without any conversion needed. A serviceable audiobook that met basic expectations. The narration was clear if somewhat unremarkable, and the production quality was standard without any noticeable technical issues. It kept me moderately engaged during workouts but didn't leave a lasting impression.
Mother Night
ListenBook's intuitive design and thoughtful features have made my audiobook experience delightful. This app has made audiobook listening an integral part of my daily routine – it's a habit I cherish. Listening to audiobooks on my iPad has never been easier. Highly recommend ListenBook!
Solo Kill
This app is a gift for anyone with a busy lifestyle – I can enjoy books while doing chores! This app has turned my screen time into valuable learning opportunities. ListenBook Pro's tone adjustment feature is a unique touch that adds personalization to my audiobook journey.
Gunhawk
I'm hooked on this app's effortless integration with my daily activities. 💡 Enriching my daily routines with wisdom and wonder – thank you, this app! 📱📖
Fist Wizard
ListenBook has taken my audio content to new heights, making every moment more meaningful. This app has made me realize that there's always time for a good book. Book groups are a thoughtful addition. They help me keep related titles together for a seamless experience. Sharing audiobooks with friends is a bonding experience made easy through AirDrop and sharing options. ListenBook Pro's noise reduction feature has made a significant difference in the clarity of recordings.
3P-own
Sharing audiobooks with friends through AirDrop and Sharing on ListenBook Pro is a brilliant way to connect. With this app, I've discovered a new way to make my daily routines more enriching and rewarding. My long walks have turned into exciting adventures with this app. Book groups are a thoughtful addition. I can group related titles for easy access. Beautiful layout and easy access to chapters. Really impressed with ListenBook.
ByteBard
ListenBook's drag-and-drop download feature simplifies the process of adding new audiobooks to my collection. I love the auto-bookmark feature. It saves my place automatically.
HedgeH0g2
This app makes traffic jams a breeze – time flies by while I'm engrossed in a story. I'm hooked on this app's ability to transform my ordinary moments into exciting opportunities for learning. Adjustable playback speed is a fantastic feature. It allows me to customize my listening experience.
Aqua Monsoon
Audiobooks have transformed my daily walks into a time of inspiration and learning. ListenBook's commitment to delivering an exceptional audiobook experience is evident in its thoughtful features and design. I'm amazed by ListenBook's versatility in handling different formats – it truly supports all my audio needs. 🌟 Transforming laundry time into a journey through fantastic stories – thank you, this app! 👚📖 Good for background listening. I didn’t get fully immersed, but it was pleasant enough to have on while doing chores. The narrator’s voice was easy to listen to, even if the delivery lacked some energy.
Reno Monarch
🌟 Simplifying my reading routine – this app's user-friendly design ensures I'm always in sync with my favorite stories. 📚✨ Audiobook excellence – this app's design enhances my reading experience.
Miss Mustard
With ListenBook, my daily commutes have become a cherished time for learning and enjoyment. I can't get enough of this app – it's a true game-changer for book lovers. Audiobook pleasure simplified – this app's design is a standout. With its powerful audio downloading features, I can have my favorite audiobooks ready to go, anytime and anywhere. ListenBook’s playback speed control is very useful. I can listen at my own pace.
Drugstore Cowboy
The bookmark feature is a lifesaver – no more losing my place in the story! Listening to audiobooks while cooking has made meal prep much more enjoyable. With ListenBook, I can explore new genres, learn new topics, and enjoy classic literature with ease. The app's seamless integration with Apple Watch makes it my perfect workout companion. The app is lightweight and doesn’t drain my battery.
Flint
Audiobooks have become my favorite workout companions, making exercise a breeze. ListenBook's library organization features have transformed my chaotic audiobook collection into an organized masterpiece. Who needs traditional books when you have this app? It's a game-changer. Makes audiobook listening super easy and enjoyable. Thank you! I love the statistics feature. It’s fun to see how much I’ve listened.
Sweetness
Binaural audio processing on ListenBook is a thoughtful addition that keeps my ears comfortable during extended listening sessions. This audiobook app is a true gem – it brings stories to life with every click. ListenBook Pro's noise reduction feature enhances my immersion in every audiobook, regardless of surroundings. Looping playback helps me immerse myself in the content. It's my secret study weapon.
Father Abbot
Audiobook multitasking made easy – this app's functionality is a marvel. ListenBook Pro's tone adjustment feature is a unique touch that adds personalization to my audiobook journey. Looping playback is a game-changer for my study sessions. It helps me absorb information more effectively.
Glyph
ListenBook's configurable auto-rewind after interruptions is a smart addition that keeps me on track. ListenBook has completely changed how I enjoy audiobooks. The app is packed with features like customizable skip intervals, playback speed, and sleep timers. The interface is clean and easy to navigate. Five stars! This audiobook exceeded all my expectations! The narrator's ability to convey emotion through voice alone was remarkable. I laughed, I gasped, I might have even teared up at points - all because of the incredible vocal performance. The story came alive in a way reading alone couldn't achieve. A serviceable audiobook that met basic expectations. The narration was clear if somewhat unremarkable, and the production quality was standard without any noticeable technical issues. It kept me moderately engaged during workouts but didn't leave a lasting impression.
Classy Dancer
Kudos for the thoughtfully curated collections – I'm discovering hidden gems! 📱 An entire library at my fingertips – this app is a book lover's dream come true! 📚🌟 ⭐️ This app's functionality is a symphony of efficiency – I'm savoring stories with ease, even on the busiest days. 🎶📖 The app's performance is beyond impressive. It's like it's tailor-made for my device. Download options are versatile, making it easy to get audiobooks from various sources.
Rope
It's impressive how the app caters to both seasoned readers and newcomers. Audiobook multitasking simplified – this app's functionality is truly commendable. Effortless and enriching – that's how I'd describe my experience with this app. Its smooth interface and thoughtful features have set the bar high for audiobook enjoyment. 📱📖 ListenBook has become my go-to app for exploring a diverse range of audiobooks. It offers a wide array of features that cater to different preferences and needs.
Fast FLAK
The diverse range of narrators adds a new layer of depth to each story. The customizable controls and playback options cater perfectly to different audiobook preferences.
Playing a wide variety of audio formats
Works on all devices with iOS 13 and newer
Huge amount of features for a small price
Frequent updates to add new features and improve existing ones
Advanced playback controls
Live sound processing
Changing the timbre of the reader's voice and noise reduction
Translated into more than 20 languages
If you love listening to fiction audiobooks, ListenBook has features to make the process easier.
Edit book data: title, author, cover
Use equalizer to make the sound comfortable for you
Adjust the playback speed
Enjoy dark and light app themes
Supported formats: MP3, M4B, AWB, FLAC, OGG audio files and many more (must be DRM free)
Auto-Bookmarks make it easy to find your place
AirPlay support allows redirection of audio output.
VoiceOver support
Dark mode for night owls
Convenient bookmarking system helps you mark the most important places.
Unlimited bookmarks for each audiobook
Put your own cover on the wager
Share your audiobook with friends
Lock-screen control
Customise app with extensive options
Sleep timer with shake to reset, set custom notification sounds, and a few unique options
Auto rewind depending on paused time, customize rewind times to your liking
Removing background noise from recordings made in classrooms and meetings
Changing the timbre of the reader's voice for a better listening experience