Book description
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customers Empowering employees by treating them with the utmost respect Anticipating customers' unexpressed needs and concerns Developing and conducting an unsurpassed training regimen Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.
MindfulMingle
ListenBook Pro's noise reduction feature elevates my listening experience, allowing me to focus on the content. Adjusting the narrator's voice tone is a fantastic feature. It adds a personal touch.
Alpha
The convenience of downloading audiobooks for offline listening is a game-changer. ListenBook has turned my audio content into an immersive, personalized, and unforgettable experience. π§ An audiobook treasure trove in the palm of my hand β this app is pure convenience! ππ Simplifying my audiobook experience β this app's design is a game-changer. ListenBook is the best audiobook player Iβve found. The interface is clean and easy to use.
Girl Brownie
Sharing audiobooks with friends through AirDrop is a delightful way to share the joy of storytelling. Binaural audio reduces listening fatigue. Such a great feature!
LuminaLore
Audiobooks have become my companion during long walks, transforming exercise into a pleasure. The app's seamless integration with Apple Watch makes it my perfect workout companion. Supports all my playlists and bookmarks. Very convenient. Listening statistics motivate me to read more. Excellent feature!
B@d B0y
Finally, an app that supports a wide range of audio formats! It's a must-have for audiobook enthusiasts. ListenBook is like a personal audiobook library in my pocket. Organized and easily accessible. I love how easy it is to download audiobooks with ListenBook. The app is incredibly convenient.
Nessie
I can't believe how easily this app has fit into my daily routine. πΌ Boosting productivity at work with an audiobook in the background β love it! π»π§
Slacker Cat
Audiobook lovers, meet your new best friend! This app's smooth playback and easy organization have transformed my reading experience. ππ§ The ability to organize my library is a huge plus. Everything is so neat and tidy.
Eerie Mizzen
Beautiful design and intuitive interface. Very user-friendly. Listened to this on a road trip and it made the hours fly by. Even my passengers who weren't following along commented on how nice the narrator's voice was.
Racy Lady
Sharing audiobooks with friends through AirDrop and Sharing on ListenBook Pro is a social audiophile's dream. ListenBook has transformed my listening habits, making them more engaging and enjoyable. π©βπ³ Elevating culinary experiences with auditory tales β cooking has never been this entertaining and educational! π³π§
Indestructible Potato
I'm amazed by ListenBook's smooth drag-and-drop downloads in my web browser β a time-saver! ListenBook has completely changed how I enjoy audiobooks. The app is packed with features like customizable skip intervals, playback speed, and sleep timers. The interface is clean and easy to navigate. Five stars!
Girl Brownie
With this app, reading is no longer a luxury β it's a convenient habit. Decent audiobook but I think I would have enjoyed reading it more. Some of the more subtle humor didn't quite land in the audio format.
Trip
Kudos to the creators for making literature so accessible and enjoyable. ListenBook has made managing and enjoying audiobooks a seamless and delightful experience. Adjusting the tone of the voice is a unique and fun feature. I can customize the narration to my liking. The audio filters make a noticeable difference. ListenBook provides an excellent listening experience.
Night Train
This app has made my downtime so much more productive and enjoyable. ποΈ The app's functionality is a true work of art β it enhances the audiobook experience and brings stories to life. ππ¨ Every moment is an adventure with this app by my side. Its intuitive features and diverse format support ensure that my audiobook journey is seamless and exciting. ππ§ ListenBook's loop and shuffle playback options are essential for my audiobook enjoyment and study. ListenBook is the best audiobook player Iβve ever used. The app is packed with features like customizable skip intervals, playback speed, and sleep timers. The interface is clean and easy to navigate, making it a joy to use. Five stars!
Starshine
I'm blown away by the quality of narration on this app β it's like being in the story. Audiobooks have turned my quiet moments into imaginative journeys β thank you, app! Navigating my audiobook library is a breeze β thank you, app developers! ListenBook has become my workout buddy. It keeps me entertained and motivated during exercise. This audiobook was a fantastic listen! The narrator's voice was clear and engaging, making it easy to follow along. The pacing was just rightβnot too fast, not too slow. Perfect for long commutes or relaxing at home. Highly recommend!
Mad Rascal
This app's seamless integration with my devices has made audiobook listening a hassle-free experience. Navigating through chapters is a breeze with ListenBook. It's easy to jump to specific sections. Downloading books directly in the app is so easy. Highly recommend!
Liquid Death
Book Groups on ListenBook make it easy to categorize and access my audiobooks. ListenBook's chapters, controls, and filters have transformed my listening sessions into immersive journeys. Streamlined audiobook integration β this app's usability is truly impressive. The audio filters to adjust playback speed and volume are a fantastic addition for customizing my experience.
FRMhndshk
ListenBook's beautiful layout and quick access to chapters make every listening session a pleasure. ListenBook has redefined my audiobook journey, making it more enjoyable and convenient than ever before. Audiobook pleasure without the fuss β this app's functionality is top-notch. ListenBook's commitment to a user-friendly interface and intuitive controls is evident in every aspect of the app. Looping playback is an invaluable study tool. It helps me absorb complex information effortlessly.
VileHero
ListenBook's multiple ways to download audio, including from the internet, are a game-changer. This audiobook was a fantastic listen! The narrator's voice was clear and engaging, making it easy to follow along. The pacing was just rightβnot too fast, not too slow. Perfect for long commutes or relaxing at home. Highly recommend! This audiobook made my workouts fly by! The engaging narration kept me motivated to keep listening, which meant longer gym sessions. The narrator's energy matched the material perfectly - upbeat when needed, somber when appropriate. A great example of how narration can enhance text.
Twister Hero
π‘ This app is a brilliant way to squeeze in reading time amidst my busy schedule! π±π©βπ³ I'm blown away by the attention to detail in every aspect of this app. The app is perfect for people who love to listen to books at night. What a delightful listening experience! The narrator's timing was impeccable, knowing exactly when to pause for effect or let the words flow. Their character voices were distinct yet natural - no over-the-top accents or distracting vocal tics. The audio quality was consistently excellent.
Fennel Dove
ListenBook's dedication to delivering a top-notch experience is evident in every detail. The ability to play various audio formats without conversion is very convenient. ListenBook is a great app. The narrator's voice was like butter - smooth, rich, and utterly pleasant to listen to for hours. They handled complex sentences with ease, making even dense material accessible. I never had to rewind because I missed something due to unclear delivery. Perfection!
Playing a wide variety of audio formats
Works on all devices with iOS 13 and newer
Huge amount of features for a small price
Frequent updates to add new features and improve existing ones
Advanced playback controls
Live sound processing
Changing the timbre of the reader's voice and noise reduction
Translated into more than 20 languages
If you love listening to fiction audiobooks, ListenBook has features to make the process easier.
Edit book data: title, author, cover
Use equalizer to make the sound comfortable for you
Adjust the playback speed
Enjoy dark and light app themes
Supported formats: MP3, M4B, AWB, FLAC, OGG audio files and many more (must be DRM free)
Auto-Bookmarks make it easy to find your place
AirPlay support allows redirection of audio output.
VoiceOver support
Dark mode for night owls
Convenient bookmarking system helps you mark the most important places.
Unlimited bookmarks for each audiobook
Put your own cover on the wager
Share your audiobook with friends
Lock-screen control
Customise app with extensive options
Sleep timer with shake to reset, set custom notification sounds, and a few unique options
Auto rewind depending on paused time, customize rewind times to your liking
Removing background noise from recordings made in classrooms and meetings
Changing the timbre of the reader's voice for a better listening experience